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How European initiatives can contribute to more inclusive services in the hospitality sector

Popular places for youth gatherings are public squares, cafes, restaurants, clubs and various places that are rich in cultural amenities such as cinemas, theaters. However, do we sometimes wonder if ALL young people have access to youth content. Access to services, training staff to provide the same quality of service to all guests, regardless of the type of support they require, whether they are handicapped, pregnant women, the elderly or a person with a unique diet, is addressed by the HORECACCESS project with which the partner and Belgrade Open School.

In the Human Rights Week, traditionally held on the first week of December, the Belgrade Open School Team from December 1-4, 2019 participated in a partnership meeting and an international conference in Brussels on “How European initiatives can contribute to more inclusive services in the sector catering.” A series of interactive lectures were presented by eminent experts in the field of industry and social inclusion, as well as representatives of associations of persons with disabilities. Marina Lukić, a project assistant in the field of employability improvement, presented the rally in front of the Belgrade Open School. She presented one of the results of the project – a training manual for training that will train young people to work and provide affordable conditions for persons / participants / guests with disabilities.

Within the HORECACCESS project – accessibility of services in the HoReCa sector, besides trainers’ manuals, materials such as a guide on understanding the concept of youth with disabilities, a manual with examples of adequate and inadequate treatment of persons with disabilities in catering services, and android applications with “Quick tricks” on how to act on the spot when, for example, you find a customer in the restaurant where you work that needs some extra support.

In 2020, we expect an intense piloting period for these tools, which will begin with the training of teachers hired first in catering schools, as well as youth workers who want to empower themselves to work more inclusively with different groups, such as people with disabilities.

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